ComFrame's usability and user experience methodology is a set of industry best practices, strategies, guidelines and processes for discovering, designing, developing, deploying and managing user centric applications and/or Web experiences. Userexperience, often abbreviated "UX", is the quality of experience a person has when interacting with a specific design.

Originally used in reference to human-computer interactions – and still largely associated with those disciplines – UX is now used to refer to any specific human-design interaction, ranging from a digital device, to a sales process, to an entire conference. Perhaps due to its organic development and lack of formalization, "user experience" may be defined by, and may be the responsibility of, very different departments from one organization to the next. In some organizations, UX is owned by marketing. In others, it falls under IT. From a solutions perspective, some organizations base their user experiences around the research and academic-based approaches of human-computer interaction (HCI). Others treat interface and/or product design as the source for user experience. Still others let marketing or IT drive the process.

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